Privacy Policy

Last Updated: 8th June 2025
At Ask for Stars, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, mobile application, or services (collectively, the “Service”), you agree to the terms of this policy.

1) Who We Are

Ask for Stars is operated by Bradley Singleton Ltd, a company registered in England and Wales.

2) The Data We Collect

We may collect the following categories of personal data:

Information You Provide

  • Name, business name, and contact information
  • Account credentials (email address and password)
  • Business location(s)
  • Review campaign content, such as QR codes and links

Information We Collect Automatically

  • Log data (IP address, browser type, pages visited, etc.)
  • Usage data (how you interact with the Service)
  • Device and connection information

Information We Process on Your Behalf

If you create campaigns that collect customer feedback or reviews, we may process:
  • Customer responses and feedback
  • Anonymised usage metrics
Note: You are the data controller for any customer data you collect using our platform. We act as a data processor under your instructions.

3) Legal Bases for Processing

We rely on the following lawful bases for processing your personal data:
  • Contract: To provide and manage your account and deliver our services.
  • Consent: Where required, e.g. for marketing communications.
  • Legal obligation: To comply with applicable laws.
  • Legitimate interests: To improve our services and ensure security, provided your rights are not overridden.

4) How We Use Your Data

We use your data to:
  • Provide and maintain the service
  • Communicate with you (e.g. updates, support)
  • Improve our platform and user experience
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

5) Sharing Your Data

We do not sell your data. We may share your data with:
  • Service providers (e.g. cloud hosting, analytics, email providers)
  • Legal or regulatory authorities where required by law
  • Other parties with your consent
All service providers are contractually obligated to handle your data securely and in accordance with data protection laws.

6) Data Retention

We retain your data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. You can request deletion of your account at any time.

7) International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g. standard contractual clauses or UK adequacy regulations).

8) Your Rights

Under UK GDPR, you have the right to:
  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, contact us at support@askforstars.com.

9) Cookies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences via your browser settings.

10) Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our site and update the “Last Updated” date above. If the changes are significant, we will notify you.

11) Contact Us

If you have any questions about these Terms, you can contact us at:
Email: support@askforstars.com